UX Designer · Brooklyn NY · Available August 2026
Designing With Purpose. Building With Craft.
Research first, tested three rounds deep, shipped with intention. I design end-to-end products that are grounded in research and proven through usability testing, so every screen earns its place through evidence rather than opinion.
About Me
Hi, I am Crystal — a UX Designer focused on building digital experiences that are accessible, intuitive, and genuinely useful. My background spans education technology, enterprise systems, and consumer apps — and the thread running through all of it is the same: research drives the work, and craft carries it through.
Before UX I spent years working inside large institutions — the Department of Education, healthcare, and public service. I sat inside complicated systems and watched how people actually used the tools in front of them. That experience shaped how I approach design: with patience, curiosity, and a commitment to making things simple enough that no one feels left behind.
Today I bring that perspective into every project. I run research that actually listens, and my design choices come from what I learn in testing rather than what sounds good in a meeting. The result is interfaces that feel less like software and more like a conversation — and because I come from a visual arts background, the work is not only functional, it is beautiful.
From career changers to enterprise teams — research with the actual users every time, not assumptions.
Every project goes through multiple rounds of usability testing. Good design is proven, not assumed.
End-to-end product design delivered — from research and wireframes through production-ready high-fidelity interfaces.
What I Bring
I own the full process — first interview to final pixel. These are the tools and methods I actually use day to day.
I run interviews, synthesize the findings into empathy maps, and turn those into design decisions a PM can actually defend in a roadmap meeting.
I move from low-fidelity sketches to production-ready Figma files with documented components — design systems engineers can pull from without needing to ask questions.
I sit with engineers during the build, pair with PMs on tradeoffs, and stay close enough to research to catch what would otherwise get lost in handoff.
Selected Work
Each project below is a full design cycle — discovery, research, testing, iteration, delivery. Research drives every decision and usability testing proves it before anything ships.
Adults aged 18 to 70 — including ESL learners, seniors, and first-time tech users — were abandoning the original learning flow at step six of nine. Three rounds of usability testing reshaped the architecture down to just four steps, with zero task abandonment in final testing.
A mobile art auction platform redesigned for trust, transparency, and seamless live bidding. Two rounds of usability testing with real art collectors surfaced 5 friction points — each one fixed through iterative design. Result: 100% task completion, 60% lag reduction, and zero drop-offs in the final prototype.
Thousands of employees were filing tickets just to navigate a fragmented permissions landscape that had no plain-language guidance and served two entirely different user types. A single portal unified discovery, troubleshooting, and access requests — collapsing a process that used to take weeks down to minutes, and cutting support volume significantly.
All project names, internal identifiers, and metrics have been fictionalized per NDA. Designs reflect real process and thinking.
View Case StudyA second product design engagement with Google — redesigning the settings and configuration experience for a large-scale internal platform used across global teams. Full case study in development.
All project names, internal identifiers, and metrics have been fictionalized per NDA. Designs reflect real process and thinking.
Coming SoonImpact
Pretty is the floor, not the ceiling. Here is what the work actually moved.
NaviLearn's core flow cut from 9 steps to 4 through three rounds of testing.
NaviLearn and Tyo's Auction both hit zero task abandonment in final usability rounds.
Every project gets at least three rounds of usability testing before final delivery.
Experience
My perspective wasn't built in a classroom — it was built inside the Department of Education, healthcare, and public service, watching exactly how systems break for the people using them.
End-to-end design across two product areas — covering research, information architecture, high-fidelity Figma work, and production handoff. I run daily working sessions with PMs, engineers, and UX research to ship designs that survive contact with real users.
Seven years of independent work in visual design, digital art, photography, and brand identity — and that craft is the reason my UI files look like UI files instead of wireframes with color applied on top.
The Through Line
Public institutions to Google — every role sharpened the same skill: building systems that work for the people using them, not just the people who built them.
Let's Talk
I'm looking for UX and Product Design roles where design has a seat at the table when decisions get made, not a revision request afterwards. If your team ships products that touch users beyond the typical demo persona, we should talk.
Available August 2026 · Remote preferred · Open to hybrid
Ask me anything about her design process and projects.